In 2006, Thomas Flaaten came to Tryg through a student job in the Part Time Team in Costumer Service. When he finalised his Bachelor degree in economics and administration at BI Norwegian Business School, he was offered a permanent employment in the Business Team in Costumer Service.
”After having worked some years in Costumer Service, I started as Claim consultant at Building & Belongings in 2010. During the latest 5 years, I have finalised several extra courses, which have provided me with extra competences within claims handling. Due to these actions, I am today a Senior Claim Consultant,” he says.
Day separated into two parts
With days separated in two parts, Thomas has a varied working day. However, the focus is very continual: The costumer must have a good experience.
“A normal working day is separated in two parts: During the first part of the day, I receive claim forms by the phone, while the other part involves dealing with the costumer cases and handling claims. Such division makes my day very varied as well as it contributes to some challenging and exciting tasks, where the focus is to help the costumers. This includes either information about the further process or getting the costumer to understand an eventual refusal,” Thomas explains.
The working relationship with the colleagues matters
Thomas Flaaten stresses the appreciated working relationship, he has with his colleagues – due to this; he is able to give the costumers the best experiences.
”It is very important for us caseworkers, that we have a good working relationship with the appraisers and other business partners. The appraisers send us pictures and detailed descriptions of the claims in order for us to explain the costumer if the claim is covered or not. This way we are able to be prepared for the dialog with the costumer and it gives us some better experiences.
Being part of a strong team
Thomas gets motivated by challenging tasks and being part of a strong team:
“I am working best when I have challenging tasks and am able to share experiences and knowledge with my colleagues. I am motivated by being part of my unit in which I thrive and in which we work together every day in order to improve one another,” he says and continues:
“I see Tryg as a strong insurance player attracting talented employees. It is very praiseworthy that Tryg engages in the society through Natteravnene and Livbøyen. It makes me very proud to be working in Tryg.”