"Tryg has developed and implemented a systematic and documented method for identifying and reporting on Sustainable Claims Handling.
The sustainable part of Tryg’s total claims handling is identified and calculated based on each supplier’s degree of ESG compliance, sustainability performance and the sustainable claims handling activities performed.
The method’s basic approach to sustainability is broad, and includes optimizations for e.g. resource consumptions, waste amounts, damage impact reductions, materials recycling, GHG emission reductions, social objectives and the like. This means that the method addresses all main parts of sustainability topics for a commercial enterprise.
Tryg’s overall method consists of a number of relevant elements; including a supplier code of conduct, a supplier rating model, supplier self-assessments, a set of supplier performance KPIs, training of relevant Tryg colleagues, communication and cooperation with Tryg’s suppliers, an incentive structure aimed at suppliers, as well as an IT solution ensuring efficient work processes and valid data. The method is designed as a graduated model, which means that it is relevant and feasible for both small and large suppliers.
At an aggregated and overall level I have had the opportunity to review Tryg’s method for Sustainable Claims Handling. It is my review opinion, that Tryg’s method is both thorough, business relevant, sustainability- and societal-supportive, well-documented and well-implemented. This opinion is based on comparisons to similar methods applied by other major Nordic enterprises, and on my overall evaluation of what is needed and relevant to Tryg."
January 2022, senior CSR advisor Lars Konggaard, CSR-rådgivning.dk