A large part of Tryg's CO2e emissions come from the approximately 2.2 million annual claims. It requires large amounts of materials such as wood, metal, plastic and glass when our customers need to rebuild their house, repair a van or get a new mobile phone.
That's why we've, in close collaboration with our claims suppliers, have been working for years to break away from the ‘use-and-throw-away’ culture and instead push for a claims handling process where repair and reuse are more widespread. We do this by preserving what can be preserved, repairing what can be repaired, and reusing what can be reused.
This new way of working requires a shift in mindset, which takes time and involves close collaboration, capacity building and knowledge sharing both internally across relevant teams, such as procurement, claims and the insurance assessors, as well as externally towards and between suppliers and partners.
Two targets for 2027 guide our efforts around material use in the claims handling process:
- Reduce the consumption of new materials by 10% across all types of claims
- Reduce CO2e emissions by 6% per average claim.
Investments
On Capital Markets Day in December 2024, Tryg announced an updated investment strategy with a focus on minimising investment risks. This means that Tryg's investment portfolio now primarily consists of Nordic bonds, especially mortgage bonds.
Read more about Tryg's third strategic focus area, Empowering people, here.